Returns & Exchanges
At CENDRÉ, we want you to be completely satisfied with your purchase. If your new jewelry isn't quite right, we offer returns and exchanges within 14 days of delivery provided items are in their original, unworn condition.
Initiate Your Request
Visit our online returns portal and enter your order number and email address to select the items you wish to return or exchange.
Prepare Your Package
Securely pack your items in their original CENDRÉ packaging and include the printed return authorization slip inside the parcel.
Ship It Back
Affix the prepaid shipping label provided via email to your package and drop it off at any authorized courier location.
Receive Your Refund
Once our team inspects the returned items, your refund or exchange will be processed within 5-7 business days to your original payment method.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing